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How Can Payers Improve Member Experience and Efficiency at the Same Time?

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DECEMBER 17, 2021

That’s where conversational artificial intelligence (AI) and automation can help. That’s where conversational AI is making a tremendous impact on helping payer contact centers address the challenges they face to drive improvements in member satisfaction, customer experience index scores, operational efficiency, and other strategic metrics.

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How to Deliver a Customer-Friendly Vaccination Experience with Messaging

1 to 1

APRIL 26, 2021

Everyone over age 16 in the United States as well as Puerto Rico and the District of Columbia is now eligible for a coronavirus vaccine. Yet for many, the vaccination experience journey is still broken and confusing.

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