Logicalware

JULY 26, 2023

Artificial Intelligence (AI) has transformed contact centres, improving customer experiences and operational efficiency. However, it’s important to recognise that AI is an umbrella term encompassing various subfields and techniques. What is Artificial Intelligence (AI)?

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Ameyo Callversations

MARCH 2, 2022

Even implementation of ai in contact centers helps agents to ease their tasks and help them perform better. According to statistics, AI-powered chatbots will handle 20% of all customer support requests by 2022. According to statistics, AI-powered chatbots will handle 20% of all customer support requests by 2022.

Contact Center 52

Contact Center AI Artificial Intelligence Sentiment Analysis 52

SugarCRM

SEPTEMBER 26, 2023

Discover some insights in this article that will help you use AI CRM insights to grow your business and accelerate your CX efforts. That information can be used to spot purchase patterns or make recommendations using AI paired with analytics.

CRM 26

CRM AI Sentiment Analysis Invoicing 26

DMG Consulting

FEBRUARY 25, 2019

Speech Analytics and AI Is a Winning Combination. Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. Vendors in most IT sectors claim to provide AI-enabled solutions, and the speech analytics providers are no exception.

AI 48

AI Text Analytics Predictive Analytics Machine Learning 48

SurveySensum

NOVEMBER 23, 2023

Using this free NPS tool, you can analyze data with real-time , journey-based dashboards, and identify customer issues with a sentiment analysis feature. Qualtrics’ CustomerXM platform supports predictive analytics, which can show you key trends and patterns. Flexible survey theme and layout customization.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Generative AI and other cutting-edge technologies provide unprecedented avenues (and speed!)

Voice of the Customer 98

Voice of the Customer VOC AI Sentiment Analysis 98