Steven Van Belleghem

NOVEMBER 16, 2020

The insurance policy covers several types of expenses: from medical, hospital, dental, accident to illness, medical evacuation and baggage location, plus cancellation or interruption of the trip. The insurance is offered around the world, with the exception of countries subject to economic sanctions by the UN or the Brazilian government.

Agriculture 98

Agriculture Transportation Hospitality Hospitality 98

Zendesk

MAY 3, 2021

Improving IT security, internal collaboration, offering customer service across multiple channels, and flexible technology are high priority touches for companies that have adapted to new workflows and processes. 70 percent anticipate having more budget to invest in CX technology in 2021. Check out our whitepaper on CX in FinTech.

CX 52

CX Manufacturing Entertainment Healthcare 52

SurveySensum

MAY 20, 2020

They are spending hours on streaming platforms for entertainment, social media to connect with the outside world, e-commerce portals for shopping, delivery apps for food, and so on. Audible, an audiobook service by Amazon is offering free streaming of stories to entertain, teach, and engage children while schools remain shut.

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

Aquire

JANUARY 16, 2022

They can serve as a source of entertaining discussions about the weather, movies, and more. AI assistants can analyze a user’s behavior on the site and ping them with personalized recommendations or useful marketing content. This list is not exhaustive, as chatbots are becoming more and more versatile and capable via AI (e.g.

Government 52

Government Healthcare Retail AI 52

Intercom

MAY 4, 2023

To meet rising customer expectations, focus on the customer in front of you and consider integrating AI technology to help employees better serve customers. You know all of this from hospitality – I know all of it from business to business.” But this is great because that’s entertainment.

Customer Service 52

Customer Service Start-ups Hospitality Hospitality 52

Steven Van Belleghem

APRIL 20, 2021

In The Customer of the Future , she outlines ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective. The Nordstrom Way to Customer Experience Excellence – Robert Spector, breAnne O.

Customer Experience 109

Customer Experience E-commerce Social Media Government 109

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132