Sprinklr

OCTOBER 20, 2021

When you think about your brand’s social media strategy, what comes to mind? Is it about listening to what your customers are saying about your brand on social media? Social media is now ubiquitous to the customer experience. Social suites platforms are designed just for this purpose.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Execs In The Know

FEBRUARY 17, 2023

Social media has been around for almost two decades, with 75% of the world’s population ( ages 13+) now actively engaged in an ever-evolving online community of networks and algorithms. It’s something our advisory team at VXI observes frequently when evaluating a brand’s social media technology stack.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Sprinklr

JULY 29, 2021

Brands that capture product insights from review sites, social media, and other digital channels to build a customer-centric product strategy can help grow their business dramatically. Retailer management: Analyze customer’s voice for any particular retailer, offline or online, to streamline operations and maintain quality.

CXM 111

CXM Social Media Manufacturing Social Listening 111

CSAT.AI

MARCH 27, 2023

Social listening and behavioral analysis are helpful too. The online shoe and clothing retailer provides extensive training to its customer service team and encourages the sharing of knowledge and experiences among team members. AI driven tools, like CSAT.AI , reduce the historical manual labor of data collection.

Customer Relationship 63

Customer Relationship CX Sentiment Analysis Social Listening 63

Sprinklr

OCTOBER 13, 2021

Is your brand a large retailer with thousands of locations around the globe? Social media and other digital channels have created news to interact with customers. These channels have become an always-on feedback loop about your brand, and social listening can help you: Understand your target audience. Zig Ziglar.

Social Media 101

Social Media CXM Social Listening Compliance 101

Comm100

FEBRUARY 6, 2018

Company Seeks Social Media Software with a Focus in Marketing. Business Seeks Social Media Software with Integrated Social CRM. This CRM solution offers customer service and social media integrations, knowledge management for digital self-service, conversational bots and more. Astute Solutions.

Social Media 42

Social Media CRM Omnichannel Invoicing 42

Aquire

OCTOBER 26, 2021

Whatever the reason, personalization makes sense: retail giants like Amazon and entertainment companies like Netflix have even built recommendation algorithms into their very value proposition. Spotify’s yearly reports on what music each user listened to, Netflix’s “Because you watched X”, and so on. Recommendations from Netflix.

CX 52

CX Artificial Intelligence Entertainment Retail 52