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The Big Mistake People Make With Artificial Intelligence

Beyond Philosophy

This episode of The Intuitive Customer is a conversation with Bikram Ghosh, associate professor of marketing at the Eller College of Management at the University of Arizona, Tucson about AI in business today and what is possible for your business processes. Key Takeaways. The goal is to mimic the human mind.

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Call Center, Contact Center and Customer Experience Events – May 2018

Taylor Reach Group

4th Annual M2M and IoT Strategies Summit has been designed to bring you a unique opportunity to gain fresh insights into areas such as IoT, M2M, Artificial Intelligence, Machine Learning and Digital Transformation. CXPA Insights Exchange 2018 – May 16-17, Phoenix, Arizona. M2M and IoT Strategies Summit – May 15 – 17 Berlin.

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Best Customer Experience Article from the Month of July 2018

Comm100

Christopher is optimistic that customer experience will get better in future, thanks to the frustrations experienced by customers of today. According to a Customer Rage study carried out by Arizona State University, 8 in 10 customers were unhappy about how companies handled their complaints.