SugarCRM

SEPTEMBER 26, 2023

Discover some insights in this article that will help you use AI CRM insights to grow your business and accelerate your CX efforts. One perfect example of leveraging CRM systems is running analytics on invoice information in your ERP tool to help predict and offer your sales and marketing teams actionable insights.

CRM 26

CRM AI Sentiment Analysis Invoicing 26

Logicalware

MAY 24, 2023

Consorte engineered one of the pioneering cloud-based contact centre solutions, setting the groundwork for what would eventually evolve into Puzzel. Customer relationship management (CRM) systems became an integral part of contact centre operations, facilitating the storage and retrieval of customer data for more personalised service.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

Experience Investigators

AUGUST 1, 2023

Artificial Intelligence (AI) is revolutionizing customer service and transforming the way organizations manage their customer and employee experiences. Recruiters at other tech companies are requiring online courses around prompt engineering and using generative AI. This isn’t just a CX issue.

AI 52

AI Customer Service Customer Experience Machine Learning 52

Qualtrics

FEBRUARY 4, 2021

It’s the DNA of modern business. Technology is the engine that hums in the background seamlessly delivering: Communication: internal, external, and interdepartmental; email, video conferencing, collaboration platforms, chat and instant messaging, smoothing operations and keeping everyone informed.

Artificial Intelligence 26

Artificial Intelligence Technology Technology Social Media 26

ClearAction

OCTOBER 1, 2018

The future of customer experience (CX) is sure to be influenced by artificial intelligence, digitalization, the sharing economy, generational preferences, cross-pollinated expectations and much more. The Future of Customer Experience Calls Urgently for a Significant Shift Lynn Hunsaker. Reap: quick-wins >> NPS & revenue (now).

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

SurveySensum

JULY 14, 2020

She is a Thought Leader, Keynote Speaker, and Published Author and is currently heading the Customer Intelligence Solutions at SAS where she is guiding organizations on the application of advanced analytics and artificial intelligence to harness customer insights and deliver relevant one-to-one experiences. LinkedIn : [link] /.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

SurveySensum

JULY 20, 2023

Customer churn is bad for any type of business and just like break-ups in real life, it stings. Customer churn affects not only your business growth but also hampers your brand’s reputation. Get instant detractor alerts on your CRM so you can close the loop in time. companies lose $136.8

Retail 52

Retail Customer Feedback CX Social Media 52