ECXO

OCTOBER 23, 2024

As customer expectations continue rising, businesses increasingly turn to artificial intelligence (AI) to revolutionize their customer support processes. Result : Amazon’s recommendation engine contributes to about 35% of its total revenue , showcasing how effective AI-powered personalization can be at scale.

AI 193

AI Customer Service Sentiment Analysis Predictive Analytics 193

Logicalware

MAY 24, 2023

Consorte engineered one of the pioneering cloud-based contact centre solutions, setting the groundwork for what would eventually evolve into Puzzel. The rise of artificial intelligence Artificial intelligence (AI) has ushered in a new era for contact centres, propelling them into uncharted territory.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

Hodusoft

OCTOBER 17, 2024

How AI and Omnichannel Support Elevate Customer Service in Call Center “Just as electricity transformed almost everything 100 years ago, today I actually have a hard time thinking of an industry that I don’t think Al (Artificial Intelligence) will transform in the next several years.” Here are some of those: 1.

Omnichannel 52

Omnichannel AI Customer Service Contact Center 52

Experience Investigators

AUGUST 1, 2023

Artificial Intelligence (AI) is revolutionizing customer service and transforming the way organizations manage their customer and employee experiences. Recruiters at other tech companies are requiring online courses around prompt engineering and using generative AI. This isn’t just a CX issue.

AI 52

AI Customer Service Customer Experience Machine Learning 52

Intercom, Inc.

SEPTEMBER 30, 2021

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. They were some of the most brilliant engineers I’ve ever worked with, amazing scientists, and they were like, “Make something that people want that is helpful.” Interview with Little Otter CEO Rebecca Egger.

Healthcare 223

Healthcare Start-ups Artificial Intelligence AI 223

SugarCRM

SEPTEMBER 26, 2023

It takes a lot of processing, which is more effective in the presence of artificial intelligence and predictive analytics. Such data can be used by marketing, sales, and support teams to automatically execute tasks that can accelerate revenue growth and customer satisfaction.

CRM 26

CRM Sentiment Analysis AI Invoicing 26

Qualtrics

FEBRUARY 4, 2021

It’s the DNA of modern business. Technology is the engine that hums in the background seamlessly delivering: Communication: internal, external, and interdepartmental; email, video conferencing, collaboration platforms, chat and instant messaging, smoothing operations and keeping everyone informed.

Artificial Intelligence 26

Artificial Intelligence Technology Technology Social Media 26