ECXO

OCTOBER 23, 2024

As customer expectations continue rising, businesses increasingly turn to artificial intelligence (AI) to revolutionize their customer support processes. Result : Amazon’s recommendation engine contributes to about 35% of its total revenue , showcasing how effective AI-powered personalization can be at scale.

AI 207

AI Customer Service Sentiment Analysis Predictive Analytics 207

eglobalis

NOVEMBER 3, 2024

Take the example of Cisco , which created a centralized CX team that coordinates efforts between engineering, sales, and customer support to manage complex B2B relationships. This level of alignment allows each department to work toward the shared goal of enhancing CX without duplicating efforts or missing critical details.

CX 464

CX B2B Innovation Sentiment Analysis 464

Intercom, Inc.

SEPTEMBER 30, 2021

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. They were some of the most brilliant engineers I’ve ever worked with, amazing scientists, and they were like, “Make something that people want that is helpful.” Interview with Little Otter CEO Rebecca Egger.

Healthcare 223

Healthcare Start-ups Artificial Intelligence AI 223

Intercom, Inc.

APRIL 1, 2021

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. I am, by training, a mechanical engineer (ME). It wasn’t a group of engineers at a research center in upstate New York. You need to think about what the hiring team looks like, the place you’re hiring from.

Start-ups 223

Start-ups Non-Profits Healthcare Technology 223

Logicalware

MAY 24, 2023

Consorte engineered one of the pioneering cloud-based contact centre solutions, setting the groundwork for what would eventually evolve into Puzzel. The rise of artificial intelligence Artificial intelligence (AI) has ushered in a new era for contact centres, propelling them into uncharted territory.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

Hodusoft

OCTOBER 17, 2024

How AI and Omnichannel Support Elevate Customer Service in Call Center “Just as electricity transformed almost everything 100 years ago, today I actually have a hard time thinking of an industry that I don’t think Al (Artificial Intelligence) will transform in the next several years.” Here are some of those: 1.

Omnichannel 52

Omnichannel AI Customer Service Contact Center 52

ClearAction

OCTOBER 1, 2018

The future of customer experience (CX) is sure to be influenced by artificial intelligence, digitalization, the sharing economy, generational preferences, cross-pollinated expectations and much more. The Future of Customer Experience Calls Urgently for a Significant Shift Lynn Hunsaker.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63