ECXO

APRIL 7, 2024

It is the backbone of customer satisfaction, loyalty, and ultimately, business growth. Yet, in this ever-evolving marketplace, how can businesses ensure a sustainable customer experience? In this digital era, artificial intelligence (AI) has certainly emerged as a powerful tool that can augment and enhance customer experience.

AI 107

AI CX Artificial Intelligence Predictive Analytics 107

Logicalware

MAY 24, 2023

The rise of artificial intelligence Artificial intelligence (AI) has ushered in a new era for contact centres, propelling them into uncharted territory. Intelligent virtual assistants and chatbots have become increasingly prevalent, delivering instant support and swift answers to customer queries.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

Ameyo Callversations

JULY 13, 2022

India (200 million users) and Brazil are the two biggest WhatsApp markets (120 million users) Spain (83.1%), Italy (85.1%), and the Netherlands (85%), have the highest penetration rates (83 percent ) Users of WhatsApp for Business: 3 million 65 billion WhatsApp messages are sent each day (29 million messages per minute).

Artificial Intelligence 52

Artificial Intelligence AI Business Growth Sales 52

Hodusoft

JULY 21, 2022

Given that this software allows businesses to route customer calls to the skilled call center agent or department, the insurance companies must invest in opting for new-age call center software in order to provide their customers with a contextual service and drive business growth. .

Customer Service 98

Customer Service Omnichannel Artificial Intelligence Customer Loyalty 98

TeamSupport

JULY 5, 2022

When it comes to our concepts of artificial intelligence and robots, how much of it is affected by what we’ve seen on TV and in the movies, from The Matrix to Blade Runner ? Chatbot usage typically results in business growth, and therefore a growth in the amount of employees. What colors our imaginations?

Customer Service 52

Customer Service Artificial Intelligence Business Growth AI 52

Adrian Swinscoe

MAY 1, 2024

Today’s interview is with Don Schuerman, the CTO and Vice President of Product Strategy and Marketing at Pegasystems. Don joins me today to talk about the […] The post The Generative AI landscape: The good, the bad and the boring – Interview with Don Schuerman of Pega first appeared on Adrian Swinscoe.

AI 231

AI Artificial Intelligence Business Growth Customer Satisfaction 231

MattsenKumar

SEPTEMBER 21, 2023

The fusion of advanced Natural Language Processing (NLP) and Artificial Intelligence (AI) propels this technology to seamlessly transcribe and decipher meaningful understandings from conversations between call center agents and customers. The increase in potential customers brings high productivity and business growth.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

SugarCRM

JULY 5, 2022

Artificial intelligence (AI) is now a household phrase thanks to smart assistants, self-driving cars, and even recommended products on e-commerce sites. It’s a common term around the office too, from predictive and personalized marketing to sales forecasting and competitive intelligence. How effective is predictive sales AI?

AI 26

AI Sales Artificial Intelligence E-commerce 26

Adrian Swinscoe

MAY 8, 2024

Today’s interview is with Zig Serafin, CEO at Qualtrics, the leading Experience Management software provider. I spoke to Zig at Qualtrics’ recent X4 event in Salt […] The post If you aren’t fixing the bigger picture, then you are just putting a band-aid on the problem – Interview with Zig Serafin of Qualtrics first appeared on Adrian Swinscoe.

Artificial Intelligence 162

Artificial Intelligence Business Growth Customer Relationship AI 162

Experience Investigators

AUGUST 1, 2023

Artificial Intelligence (AI) is revolutionizing customer service and transforming the way organizations manage their customer and employee experiences. Continuously evaluate and optimize your AI implementation to deliver exceptional customer experiences that drive loyalty and business growth.

AI 52

AI Customer Service Customer Experience Machine Learning 52

SugarCRM

AUGUST 1, 2023

Artificial Intelligence has slowly made its way into our daily lives, whether discussing self-driving cars, recommender tools, or complex predictive and personalized marketing and sales forecasting tools. However, a few questions still linger: How can you effectively use predictive AI within business operations?

AI 26

AI Sales Predictive Analytics Artificial Intelligence 26

SugarCRM

MARCH 17, 2022

Top industry experts consider CX transformation projects the primary fuel that drives business growth in the last 12 months. Businesses must strive for more than traditionally perceived value to remain current in today’s market filled with savvy customers.

CRM 52

CRM Artificial Intelligence Machine Learning Innovation 52

SurveySensum

JANUARY 16, 2024

Continuous growth and innovation: Customer feedback is one of the first few steps you can take on your way to business success. You might be amazed at how obtaining customer insights and optimizing your products leads to business growth and innovation. Start launching product feedback surveys with SurveySensum!

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

SurveySensum

JANUARY 16, 2024

Continuous growth and innovation: Customer feedback is one of the first few steps you can take on your way to business success. You might be amazed at how obtaining customer insights and optimizing your products leads to business growth and innovation. Start launching product feedback surveys with SurveySensum!

Innovation 52

Innovation Non-Profits Social Media Customer Feedback 52

Helpt

FEBRUARY 14, 2024

Improvements in these areas can signal the effectiveness of DDDM in driving business growth and competitive advantage. An uptick in financial performance can often be linked to strategic, data-informed decisions. Market Position : Assess shifts in market share or competitive positioning.

Machine Learning 52

Machine Learning Social Media Data Mining Artificial Intelligence 52

ProProfs

JUNE 10, 2019

Come 2019 and LMS is all set to incorporate personalized tech support for all its end users (taking the help of Artificial Intelligence and Virtual Reality). Now, Artificial Intelligence is taking over, making things more efficient and effective. Shaking Hands with AI. Get Started – It’s Free.

Artificial Intelligence 59

Artificial Intelligence Education Hospitality Hospitality 59

Totango

SEPTEMBER 22, 2022

SaaS Tools to Jumpstart Your Business Growth: Five Essential Apps. Software-as-a-Service ( SaaS ) tools automate your business functions, fueling your growth by increasing efficiency. Here we’ll guide you through the essential SaaS tools you need for business growth. SaaS Customer Success Tool. Salesforce.

Business Growth 71

Business Growth CRM Social Media Sales 71

Adrian Swinscoe

APRIL 23, 2024

About a year ago, I spoke to Luc Dammann, President EMEA at Adobe, about some new research that Adobe had just published. The research found that […] The post New Adobe research: Generative AI is changing what consumers expect from brands first appeared on Adrian Swinscoe.

AI 147

AI Artificial Intelligence Business Growth Technology 147

Ameyo Callversations

JANUARY 3, 2022

Companies that offer and create a unique and relevant engagement across customers’ preferred channels tend to build more strong emotional bonds and drive incredible business growth. Be active across the channels to engage customers by deploying cloud customer engagement tools like chatbots, live chat, and visual engagement tools.

Contact Center 98

Contact Center Social Media Omnichannel Non-Profits 98

Lumoa

JANUARY 24, 2024

In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. In fact, a report from 2020 found 95% of senior marketing executives agreed that CX roles were essential for business growth. Lumoa’s software is also enhanced with cutting-edge technology.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

SugarCRM

NOVEMBER 25, 2021

How Marketing Automation Can Help You Generate Business Growth Through Your Website. In addition to traditional lead scoring, Sugar Market leverages artificial intelligence (AI) to look at your prospects’ and customers’ actions to improve lead qualification via predictive lead scoring.

B2B 55

B2B Artificial Intelligence CRM Education 55

TeamSupport

AUGUST 16, 2019

It uses AI (artificial intelligence) technology to automatically assign a sentiment, such as “satisfied” or “frustrated”, to an email when it hits the inbox. Customer support data is essential to business growth because when a customer communicates, it opens a window into their perspective about your business.

Sentiment Analysis 63

Sentiment Analysis Artificial Intelligence Business Growth Technology 63

SugarCRM

JANUARY 19, 2023

When artificial intelligence (AI) was first introduced in the 60s, with a goal of mimicking human decision-making, it was already being heralded as the next big tech trend. This has been identified as one of many challenges currently affecting businesses, alongside pandemic recovery, inflation, and other economic woes.

Customer Retention 26

Customer Retention AI Artificial Intelligence CRM 26

Hodusoft

FEBRUARY 16, 2024

Adapting to changing call volumes and business growth. Technologies like Artificial Intelligence (AI) and machine learning algorithms in call management systems have made call management much easier and smoother than ever. Ensuring that critical calls are addressed promptly, preventing potential service disruptions.

Customer Experience 52

Customer Experience Sentiment Analysis Artificial Intelligence Technology 52

Hodusoft

JULY 19, 2023

Read Also: How to Start a Call Center - A Complete Guide Choosing the Right Inbound Call Center Software When choosing inbound call center software, businesses should consider several factors to ensure they choose the best solution for their needs.

CRM 98

CRM Customer Satisfaction Compliance Artificial Intelligence 98

SugarCRM

AUGUST 11, 2022

When artificial intelligence ( AI ) was introduced in the ’60s to mimic human decision-making, it was already heralded as the next big tech trend. This has been identified as one of many challenges currently affecting businesses, alongside pandemic recovery, inflation, and other economic woes.

Customer Retention 26

Customer Retention AI Artificial Intelligence CRM 26

Intercom, Inc.

SEPTEMBER 30, 2021

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. ” For example, my mom has done some of the only studies on artificial intelligence to diagnose and identify autism in young children. Interview with Little Otter CEO Rebecca Egger.

Healthcare 223

Healthcare Start-ups Artificial Intelligence AI 223

Adrian Swinscoe

MARCH 13, 2024

Every now and again, I come across a piece of research that makes me want to pull my hair out. One such piece of research was […] The post The worrying state of the European contact center space first appeared on Adrian Swinscoe.

Contact Center 147

Contact Center Artificial Intelligence Business Growth AI 147

Adrian Swinscoe

FEBRUARY 5, 2024

For the last five years, around this time, I’ve compiled a set of customer experience-related predictions for the coming year. For each article, I gather together […] The post 15 Customer experience predictions for 2024 first appeared on Adrian Swinscoe.

Customer Experience 162

Customer Experience Artificial Intelligence Business Growth Customer Retention 162

CommBox

SEPTEMBER 23, 2021

Before we dive in, it’s vital to understand what chatbots are, how they enhance customer service and CX, and why chatbots are essential for business growth. Companies using chatbots can automate their workflow and service processes, improve efficiency and drive business growth. . Use chatbots to drive business growth. (©

Real Estate 59

Real Estate Machine Learning Finance Healthcare 59

CommBox

SEPTEMBER 1, 2022

We’ve collected some of our proven best practices to deliver a great CX, and keep supporting your business growth without hiring new agents. To solve your agent shortage, you need to change the way you’re managing your customer communications. Calling all agents! Where are they? Identify the top 3.

Artificial Intelligence 40

Artificial Intelligence Omnichannel AI Touchpoint 40

Zendesk

MARCH 7, 2022

The technology existed – and so did the curiosity – but what did it look like for businesses? Artificial intelligence, automation, and conversational service are no longer industry buzzwords – our data shows that over 75% of businesses are familiar with conversational service in 2022.

AI 98

AI Net Promoter Score Artificial Intelligence Retail 98

SugarCRM

SEPTEMBER 26, 2023

It takes a lot of processing, which is more effective in the presence of artificial intelligence and predictive analytics. Such data can be used by marketing, sales, and support teams to automatically execute tasks that can accelerate revenue growth and customer satisfaction.

CRM 26

CRM AI Sentiment Analysis Invoicing 26

Adrian Swinscoe

FEBRUARY 28, 2024

Michael joins me today to talk about the CX value model […] The post The CX value model and linking experience to business outcomes – Interview with Michael Hinshaw of McorpCX first appeared on Adrian Swinscoe. Today’s interview is with Michael Hinshaw, the founder and president of customer experience consultancy McorpCX.

CX 130

CX Customer Experience Artificial Intelligence Business Growth 130

VOZIQ

FEBRUARY 6, 2022

It’s easier to get executive buy-in by showing how sales investments drive business growth. Yet, the business case for retention is clear in recurring revenue businesses. It’s easier to associate revenue with sales activities and create better lifetime value modeling for new customers.

Customer Retention 40

Customer Retention ML Net Promoter Score Customer Acquisition 40

Adrian Swinscoe

FEBRUARY 12, 2024

Today’s interview is with Joe Tyrell, CEO of Medallia. Joe joins me today to talk about why brands must consider EX in their journey to CX […] The post The frontline is where you connect EX and CX together in a very natural way – Interview with Joe Tyrell of Medallia first appeared on Adrian Swinscoe.

CX 130

CX Artificial Intelligence Business Growth Customer Survey 130

ClearAction

DECEMBER 31, 2017

Sustained profitable business growth is the ultimate aim of a solid strategy! Funneling precious resources into remedial efforts is not about creating sustained profitable business growth. Ask each department to state their goals in terms of what customers want at the corporate level and at their own level.

Customer Experience 79

Customer Experience Net Promoter Score Customer Journey Map VOC 79