Lumoa

JANUARY 24, 2024

In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. In fact, a report from 2020 found 95% of senior marketing executives agreed that CX roles were essential for business growth. Lumoa’s software is also enhanced with cutting-edge technology.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

TeamSupport

AUGUST 16, 2019

Sentiment Analysis – Every experienced support agent has received a long email from a customer. This is what sentiment analysis does for support teams. It uses AI (artificial intelligence) technology to automatically assign a sentiment, such as “satisfied” or “frustrated”, to an email when it hits the inbox.

Sentiment Analysis 63

Sentiment Analysis Artificial Intelligence Business Growth Technology 63

SugarCRM

SEPTEMBER 26, 2023

It takes a lot of processing, which is more effective in the presence of artificial intelligence and predictive analytics. Such data can be used by marketing, sales, and support teams to automatically execute tasks that can accelerate revenue growth and customer satisfaction.

CRM 26

CRM AI Sentiment Analysis Invoicing 26

MattsenKumar

SEPTEMBER 21, 2023

The fusion of advanced Natural Language Processing (NLP) and Artificial Intelligence (AI) propels this technology to seamlessly transcribe and decipher meaningful understandings from conversations between call center agents and customers. The increase in potential customers brings high productivity and business growth.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

SugarCRM

OCTOBER 11, 2022

Sales automation is the ability to take manual, time-consuming tasks and automate them using software, artificial intelligence, and other digital tools. Sentiment Analysis takes the guesswork out of the picture, flagging at-risk accounts without making you sift through individual emails and interactions.

Sales 26

Sales Artificial Intelligence Sentiment Analysis Social Media 26

ECXO

MARCH 24, 2024

Everyone is talking about Artificial Intelligence (AI) and how it has emerged as one of the most significant technological innovations in recent years, revolutionizing various industries and opening up a world of new possibilities. 1710668672319 AI in Customer Experience – should I stay, or should I go? This feeds our ego.

AI 52

AI Customer Experience Social Media Machine Learning 52

CSAT.AI

AUGUST 7, 2019

Inward facing AI is a good start to incorporating AI into a business growth plan with more customers served in less time and with greater success. The post Human and Machine are Best Together: AI enhances CX appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis.

AI 52

AI CX Sentiment Analysis Contact Center 52