ECXO

MARCH 24, 2024

1710668672319 AI in Customer Experience – should I stay, or should I go? Everyone is talking about Artificial Intelligence (AI) and how it has emerged as one of the most significant technological innovations in recent years, revolutionizing various industries and opening up a world of new possibilities.

AI 52

AI Customer Experience Social Media Machine Learning 52

SugarCRM

SEPTEMBER 26, 2023

Discover some insights in this article that will help you use AI CRM insights to grow your business and accelerate your CX efforts. That information can be used to spot purchase patterns or make recommendations using AI paired with analytics.

CRM 26

CRM AI Sentiment Analysis Invoicing 26

Lumoa

JANUARY 24, 2024

In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. In fact, a report from 2020 found 95% of senior marketing executives agreed that CX roles were essential for business growth. Lumoa’s software is also enhanced with cutting-edge technology.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

CSAT.AI

AUGUST 7, 2019

In an earlier blog we proposed the differing views on how AI wil l aff ect the contact center in the future. There is the doom and gloom approach that AI will take over jobs and dehumanize the experience. Alternatively, when used strategically as a helpful ass istant , AI enhances CX. That includes embracing AI.

AI 52

AI CX Sentiment Analysis Contact Center 52

TeamSupport

AUGUST 16, 2019

Sentiment Analysis – Every experienced support agent has received a long email from a customer. This is what sentiment analysis does for support teams. It uses AI (artificial intelligence) technology to automatically assign a sentiment, such as “satisfied” or “frustrated”, to an email when it hits the inbox.

Sentiment Analysis 63

Sentiment Analysis Artificial Intelligence Business Growth Technology 63

MattsenKumar

SEPTEMBER 21, 2023

The fusion of advanced Natural Language Processing (NLP) and Artificial Intelligence (AI) propels this technology to seamlessly transcribe and decipher meaningful understandings from conversations between call center agents and customers. The increase in potential customers brings high productivity and business growth.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

Hodusoft

FEBRUARY 16, 2024

Adapting to changing call volumes and business growth. Technologies like Artificial Intelligence (AI) and machine learning algorithms in call management systems have made call management much easier and smoother than ever. Enhancing overall productivity and enabling a unified communication experience.

Customer Experience 52

Customer Experience Sentiment Analysis Artificial Intelligence Technology 52