UJET

NOVEMBER 3, 2020

AI (artificial intelligence) customer service tools weren’t designed to replace your agents. They were designed to help your agents deliver a better customer experience. After a call, agents spend extra time copying notes to your CRM tool. Nothing can truly replace positive, meaningful exchanges between two people.

AI 72

AI Customer Service Contact Center CRM 72

Hodusoft

FEBRUARY 1, 2023

A banking phone system must ensure compliance with industry regulations. The phone system should be able to integrate with other banking and finance systems such as customer relationship management (CRM) and enterprise resource planning (ERP) systems.

Finance 52

Finance Omnichannel Social Media Artificial Intelligence 52

Hodusoft

JANUARY 18, 2023

Some health call center software also includes artificial intelligence capabilities, allowing it to recognize the intent of patients and direct them to the right person, as well as offer natural language recognition and translation. What to look for when choosing healthcare call center software? FluentStream.

Healthcare 52

Healthcare Artificial Intelligence Omnichannel CRM 52

Taylor Reach Group

SEPTEMBER 29, 2020

Besides the alphabet soup of acronyms – WFM, CRM, LMS, to name a few – there are also myriad ways to mix and match platforms. And don’t forget Automation, Artificial Intelligence, and machine learning – all to be considered. Customer Relationship Management (CRM). Learning Management System (LMS).

Contact Center 85

Contact Center Artificial Intelligence CRM Net Promoter Score 85

Hodusoft

DECEMBER 13, 2023

CRM Integration Integration with CRM (Customer Relationship Management) systems is a notable benefit, allowing businesses to streamline their communication processes. Ensuring compliance with these regulations is crucial when migrating to hosted telephony systems.

Compliance 64

Compliance CRM Artificial Intelligence Customer Relationship Management 64

DMG Consulting

MAY 3, 2019

Content management solutions or basic search capabilities are incapable of disseminating knowledge with this level of sophistication; a knowledge management (KM) application is required. and from external sources (the web, customers, etc.). It may also include industry-specific regulations or compliance requirements.

Contact Center 59

Contact Center Artificial Intelligence Compliance Customer Relationship Management 59

SurveySensum

JULY 14, 2020

She is a Thought Leader, Keynote Speaker, and Published Author and is currently heading the Customer Intelligence Solutions at SAS where she is guiding organizations on the application of advanced analytics and artificial intelligence to harness customer insights and deliver relevant one-to-one experiences.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132