Beyond Philosophy

NOVEMBER 30, 2023

So, that profit analysis skill set is another crucial area when building a program that will get the whole company to embrace the customer. The Legal Team Is Essential, Too. You might think as you read this one that legal is one department that shouldn’t be customer-focused, and, to be clear, their job is to protect the company.

Legal 78

Legal Finance Net Promoter Score NPS 78

Hodusoft

JANUARY 24, 2024

5 Tools & Solutions to Personalize Banking Calls To provide a consistent view of the customer across all touchpoints, Customer Relationship Management (CRM) systems are essential for gathering and evaluating customer data. This compliance is a dedication to ethical data practices, not just a checkbox exercise.

Technology 52

Technology Technology Predictive Analytics Machine Learning 52

DMG Consulting

APRIL 14, 2023

Most departments in an enterprise will benefit from a firsthand view of what customers think about the job they are doing; this includes auditing and compliance, risk management, legal, and collections departments. This includes delivering context-based resource materials from the knowledge management system or knowledge base.

Omnichannel 48

Omnichannel Sentiment Analysis Net Promoter Score Contact Center 48

Hodusoft

JANUARY 18, 2023

Some health call center software also includes artificial intelligence capabilities, allowing it to recognize the intent of patients and direct them to the right person, as well as offer natural language recognition and translation. What to look for when choosing healthcare call center software?

Healthcare 52

Healthcare Artificial Intelligence Omnichannel CRM 52