Logicalware

JULY 26, 2023

Artificial Intelligence (AI) has transformed contact centres, improving customer experiences and operational efficiency. What is Artificial Intelligence (AI)? Artificial Intelligence (AI) is a field of computer science focused on creating intelligent machines that can learn, reason, and perform tasks like humans.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Lightico

JULY 26, 2023

Artificial intelligence (AI) has revolutionized various industries, including financial services and lending. This results in faster loan approvals, reduced processing times, and improved customer satisfaction. This leads to increased customer satisfaction and loyalty.

Artificial Intelligence 52

Artificial Intelligence Unstructured Data AI Data Entry 52

Execs In The Know

JUNE 7, 2023

Outsourcing customer experience (CX) functions has become increasingly popular as organizations strive to streamline operations and enhance customer satisfaction. In an era where customers hold the power, their experience with a brand can make or break its success.

CX 85

CX Compliance Artificial Intelligence AI 85

Comm100

MARCH 20, 2024

There’s often a gap between what the public expects and what government can deliver, due in part to resource limitations, legal constraints, and bureaucratic processes. Learn how WCB Manitoba adopted Comm100 Live Chat to improve customer satisfaction in the video below: 1.

Government 78

Government Social Media Artificial Intelligence Legal 78

DMG Consulting

APRIL 14, 2023

Most departments in an enterprise will benefit from a firsthand view of what customers think about the job they are doing; this includes auditing and compliance, risk management, legal, and collections departments.

Omnichannel 48

Omnichannel Sentiment Analysis Net Promoter Score Contact Center 48

CSAT.AI

FEBRUARY 5, 2020

The Power of QA/Compliance Automation. Timesup on agents routinely harassed by customers: being sworn at or called names. Artificial intelligence parses the data quickly and agents in turn use that data to improve CX. you are able to search for legal terms/litigious language, and flag those interactions.

Customer Experience 52

Customer Experience Artificial Intelligence Sentiment Analysis Compliance 52

Zendesk

OCTOBER 9, 2023

According to the Zendesk Customer Experience Trends Report 2023 , 73 percent of consumers expect more interactions with AI in their daily lives and believe it will improve customer service quality. Companies in the healthcare industry must be sure they maintain HIPAA compliance while using AI.

AI 52

AI CX Artificial Intelligence Technology 52