Artificial Intelligence Contact Center Customer Experience Transportation 
DMG Consulting
OCTOBER 13, 2023
AI: The Future Brain of Contact Centers View this article on the publisher’s website. Debates about the power and danger of artificial intelligence (AI) abound, but both the issues and practical realities are nuanced. But the technology is just one piece of the challenge.
Execs In The Know
FEBRUARY 7, 2024
” The idea of a talking, decision-making artificial intelligence like KITT wasn’t just cool; it felt like a peek into the future. Even better, these automated buses could be completely repurposed for any number of challenges on Disney property requiring the transportation of groups.
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DMG Consulting
APRIL 20, 2020
What’s New in the World of Contact Center WFM. With so much going on in the world and many “fires” to put out, it’s tough to think about the future of our contact centers. The most important task for contact center leaders is to take care of their employees. By Donna Fluss.
Execs In The Know
MARCH 13, 2023
Turo is a car sharing app that allows car owners to rent out their vehicles to people in need of transportation. It is the world’s largest car sharing marketplace and has been named Fast Company’s 10 Most Innovative Companies in Transportation. Without customers, a brand cannot survive, let alone thrive. What Is Turo?
Uniphore
JANUARY 25, 2022
However, in artificial intelligence (AI), the feeling is anything but cautious. Today’s emotional intelligence software operates in much the same way: analyzing nonverbal cues – like tone, voice quality and subtle facial expressions – to interpret emotional information. Conversational AI Expands Beyond the Contact Center.
DMG Consulting
MAY 21, 2020
Startups and large enterprises are investing billions in artificial intelligence (AI) and automation-based initiatives that will change the way we live our lives and conduct business over the next ten to twenty years. DMG’s crystal ball shows an amazing outlook for the world of service and contact centers.
Steven Van Belleghem
MAY 19, 2020
Here are the components of the contact center of the future: A Hybrid Model. That will be a big part of the future of work and building a fantastic customer experience too. Contact centres are not “safe” from that at all. Thanks to all contact center experts for sharing their expertise and wisdom.
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