Artificial Intelligence Contact Center Government Hospitality 
Fonolo
APRIL 4, 2023
Customer service expectations in the contact center continue to increase, and only the best businesses keep up. Statistics That Demonstrate the Value of Great Customer Service Excellent customer service in the contact center has always been job one. 14% of contact center leaders predict growth of more than 10%.
Fonolo
JANUARY 4, 2022
Contact Center Trends 2022. 62% of organizations view customer experience provided through contact centers as a competitive differentiator. Source: Deloitte: Contact Center Survey. 46% of decision-makers expect their contact centers to grow between 5%-10% over the next year. Source: Microsoft.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Taylor Reach Group
DECEMBER 5, 2017
Contact centers, customer service and customer experience: news, views and how to's. Increasing Costs in the Contact Center Due to Increased Efficiency . Contact Center Technologies 2017 - Which Ones Do Companies Really Choose . Importance of Consistency Among Different Channels in the Contact Center.
1 to 1
JUNE 1, 2021
With unattended RPA, software with artificial intelligence and machine learning handles common, high-volume, repetitive tasks such as invoice processing, claims management, and patient scheduling. Contact Center Automation = Good, Fast AND Valuable : Automation is a natural fit in the contact center and across the customer experience.
SurveySensum
JULY 14, 2020
She is a Thought Leader, Keynote Speaker, and Published Author and is currently heading the Customer Intelligence Solutions at SAS where she is guiding organizations on the application of advanced analytics and artificial intelligence to harness customer insights and deliver relevant one-to-one experiences. LinkedIn : [link].
Expert insights. Personalized for you.
81 
Let's personalize your content