Lumoa

JANUARY 8, 2024

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). AI tools are changing the way we analyze customer feedback. That’s the cherry on top.

Sentiment Analysis 157

Sentiment Analysis Text Analytics Machine Learning ML 157

Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. Analytics was once the domain of a few experts, but today the power of analytics is available to a much wider audience.

Customer Experience 83

Customer Experience CX Net Promoter Score Unstructured Data 83

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. Learn from the best.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

SurveySensum

MAY 19, 2023

Regular Training for Employees: Train the bank employees on customer service skills and other services offered by the bank. Make them understand their importance in enhancing the bank’s customer experience. Though the employees should be informed about the importance of NPS, never try to game the NPS.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability is also, as we believe, one of the essential aspects of customer experience management. upselling to the most loyal customers) Process changes (e.g. So let’s start!

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

SEPTEMBER 11, 2023

Market Trend Data Look out for new customer experience trends sweeping the market. Currently, many companies are finding ways to incorporate artificial intelligence (AI) chatbots in their customer support network. Mission & Vision One quality all customers look for is reliability and consistency.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Lumoa

SEPTEMBER 11, 2023

Market Trend Data Look out for new customer experience trends sweeping the market. Currently, many companies are finding ways to incorporate artificial intelligence (AI) chatbots in their customer support network. Mission & Vision One quality all customers look for is reliability and consistency.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83