Uniphore
NOVEMBER 9, 2021
Contact centers can deliver superior CX, save costs, and achieve better ROI with AI and automation. Over a year after the onset of the pandemic, contact centers have stepped up digital transformation plans at scale. Delivering superior CX (speed, accurate authentication; engaging with virtual assistants).
Execs In The Know
APRIL 22, 2024
There was a time when we thought CX technology was evolving steadily—but it turns out, it was actually quite stagnant until very recently. Nowadays, it’s changing so rapidly it’s hard to keep up, largely due to the swift advancements in artificial intelligence and a surge in consumer demand for AI and automation.
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Logicalware
AUGUST 18, 2023
What to expect Elevate ’23 brings together thought leaders, industry experts, and CX enthusiasts from around the world to explore the cutting-edge possibilities that Artificial Intelligence (AI) offers to elevate customer interactions to a new level. Don’t get left behind! Reserve your spot today!
Lumoa
JANUARY 9, 2018
CX transformation is no longer a nice-to-have, it's a necessity” – concludes Forrester , one of the most influential research and advisory firms in the world. We were curious to know what CX professionals should pay attention in the coming year and asked the leading CX experts for their opinion.
Beyond Philosophy
DECEMBER 15, 2021
For Nissan’s Hussein Dajani , General Manager, Digital and CX Transformation, this wasn’t hard to imagine since he lived it for the past 18 months. I learned about this story on a CX Network Live event. 17:59 Nissan’s plan is to transform the business, not just get through the pandemic, and Dajani explains why.
Execs In The Know
MARCH 9, 2023
Our Leaders Learning from Leaders mantra came to life as we tackled topics that provided ideas for navigating CX transformation success, thinking and planning differently in today’s business environment, adoption of innovation across the organization, and so much more. A big topic of discussion?
Lumoa
FEBRUARY 9, 2023
Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. The situation when B2B CX was very distant from B2C CX has been rapidly changing. upselling to the most loyal customers) Process changes (e.g.
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