Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. But they’re only one small piece of the customer experience data puzzle. Think about it. Thankfully, these days are behind us!

Customer Experience 83

Customer Experience CX Net Promoter Score Unstructured Data 83

Shep Hyken

APRIL 8, 2022

Encourage social media engagement and sharing of in-store purchase . Retail Industry Leaders Game to Sustain Digital Customer Experience . petabytes of unstructured data from 1 million customers every hour. Encourage and support online and offline communities . 3 Advantages of Retail CX Strategy .

Retail 72

Retail Customer Experience Contact Center Omnichannel 72

Intercom, Inc.

SEPTEMBER 9, 2022

GPT-3 can create human-like text on demand, and DALL-E, a machine learning model that generates images from text prompts, has exploded in popularity on social media, answering the world’s most pressing questions such as, “what would Darth Vader look like ice fishing?” It’s all about artificial intelligence and machine learning.

Machine Learning 249

Machine Learning ML Unstructured Data AI 249