CSAT.AI

SEPTEMBER 25, 2017

Real-world use cases that demonstrate how artificial intelligence can help you gauge customer sentiment and which customers are at risk for cancellation are here. You have to be already gathering customer data in a relational database. Opinions shared on social media and review sites might be in the thousands daily.

Artificial Intelligence 59

Artificial Intelligence Predictive Analytics Unstructured Data Sentiment Analysis 59

Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. But they’re only one small piece of the customer experience data puzzle. Think about it. Thankfully, these days are behind us!

Customer Experience 83

Customer Experience CX Net Promoter Score Unstructured Data 83

Shep Hyken

APRIL 8, 2022

Encourage social media engagement and sharing of in-store purchase . petabytes of unstructured data from 1 million customers every hour. Develop better listeners and encourage storytelling . Balance the real and virtual buying experience, through a channel-agnostic, seamless experience with in-store digitization .

Retail 72

Retail Customer Experience Contact Center Omnichannel 72

Ameyo Callversations

APRIL 21, 2022

A contact center is a facility where customer service representatives answer customer queries over phone calls, emails, chat, social media, and other channels. Apart from Conversational AI, Artificial intelligence projects will help employees or customer service agents be more productive by performing repetitive tasks.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

Intercom, Inc.

SEPTEMBER 9, 2022

GPT-3 can create human-like text on demand, and DALL-E, a machine learning model that generates images from text prompts, has exploded in popularity on social media, answering the world’s most pressing questions such as, “what would Darth Vader look like ice fishing?” It’s all about artificial intelligence and machine learning.

Machine Learning 249

Machine Learning ML Unstructured Data AI 249

Sprinklr

OCTOBER 7, 2021

And without real-time data, you cannot effectively inform strategies to your customer care, paid media, social media, and digital marketing teams. Manual data collection. The volume and complexity of unstructured data is growing exponentially and brings new challenges. Slow adaptations to strategy.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

Sprinklr

JULY 22, 2021

But, the way customers give that feedback has shifted dramatically to digital channels like review sites, social media, and chat apps. Meanwhile, new channels are popping up all the time, and the volume of unstructured data from these sources continues to grow and grow.

Unstructured Data 98

Unstructured Data Social Media Actionable Insights Artificial Intelligence 98