Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. Think about it.

Customer Experience 83

Customer Experience CX Net Promoter Score Unstructured Data 83

Execs In The Know

MAY 4, 2023

So, while loyalty and service have always been at the core of the brand, we knew we needed to get post-purchase behavior, word of mouth, and Net Promoter Score (NPS) right. We haven’t explored all the beautiful capabilities artificial intelligence (AI) and text analytics have to offer, yet.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

Lumoa

SEPTEMBER 11, 2023

Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like. Currently, many companies are finding ways to incorporate artificial intelligence (AI) chatbots in their customer support network.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

Lumoa

SEPTEMBER 11, 2023

Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like. Currently, many companies are finding ways to incorporate artificial intelligence (AI) chatbots in their customer support network.

Customer Experience 83

Customer Experience Net Promoter Score NPS Start-ups 83

SurveySensum

MAY 19, 2023

This is where Net Promoter Score (NPS) comes into play. NPS, or Net Promoter Score, is a CX metric used to gauge a business’s customer satisfaction and loyalty. And generally, a negative score indicates poor performance because of more detractors. And this is where NPS comes into play.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. NPS Versus AI tools Typically, NPS (Net Promoter Score) is the most widely used customer experience metric.

Customer Feedback 83

Customer Feedback AI Machine Learning Social Media 83

SurveySensum

NOVEMBER 11, 2021

Text Analytics. Leveraging the potential of machine learning, Text analysis helps you identify top customer complaints from thousands of the feedback. Text Analytics. It is an ideal tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Callminer

AUGUST 6, 2019

Speech/text analytics. Text analytics is used to scour textual interactions (e.g., emails, SMS text messages and instant messages) for certain keywords that indicate frustration or satisfaction on the part of the customer. If this is a must-have feature, you’ll need to shortlist vendors that offer it.

Contact Center 140

Contact Center VOC Social Media AI 140