Experience Investigators

FEBRUARY 20, 2024

Voice of the Customer (VoC) programs have leveraged some level of artificial intelligence (AI) in many ways already, including pattern recognition, predictive analytics, and sentiment analysis. Voice of the Customer (VoC) programs now include many opportunities with AI to enhance the customer experience.

Voice of the Customer 98

Voice of the Customer VOC AI Sentiment Analysis 98

Experience Investigators

OCTOBER 3, 2023

With the help of artificial intelligence and a few less technical approaches, you can greatly improve your customer experience by listening to unspoken feedback. Thanks to powerful artificial intelligence capabilities, this customer feedback is now easier to find—and increasingly useful for making real-time changes to your strategy.

Sentiment Analysis 98

Sentiment Analysis Artificial Intelligence Social Media Hospitality 98

Experience Investigators

MAY 7, 2024

Why Customer Experience Leaders Need to Develop an AI Strategy Today (Even if You’re Not Ready) Artificial intelligence is so ingrained in our daily lives that it’s now unavoidable — and evolving rapidly! What Are Artificial Intelligence and Generative AI? First: A few definitions and clarifications.

AI 52

AI Sentiment Analysis Artificial Intelligence Customer Experience 52

CSAT.AI

APRIL 5, 2023

Conversational AI : A set of artificial intelligence based technologies that can recognize and respond to human speech and text inputs at a human level. Generative AI: Artificial intelligence ( AI ) that can be used to create new text, images, video, audio, code, summarizations, responses and synthetic data.

Contact Center 97

Contact Center Customer Service Net Promoter Score Artificial Intelligence 97

Lumoa

JANUARY 24, 2024

When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic. Lumoa lets you track VoC across multiple channels and monitor customer journeys as they progress.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

DMG Consulting

APRIL 14, 2023

Sentiment analysis, for example, provides insights into the experience of both the customer and the employee. Interaction analytics output, when used in conjunction with predictive analytics, sentiment analysis, and other relevant data, can improve many aspects of an organization’s operations.

Omnichannel 48

Omnichannel Sentiment Analysis Net Promoter Score Contact Center 48

DMG Consulting

FEBRUARY 25, 2019

Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. VoC Unfiltered. They can mine customer interactions from all channels, including social media, to capture the voice of the customer (VoC) firsthand. By Donna Fluss.

AI 48

AI Text Analytics Predictive Analytics Machine Learning 48