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5 Reasons to Get CX Certified & University Recommendations

Doing CX Right

George Washington University – view course info > here. Machine Learning & Artificial Intelligence. The course I completed is now offered at several reputable schools including: . Seton Hall University – view brochure > here. University of California (UCI)- view curriculum > here. Going Virtual.

CX 52
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Call Center, Contact Center and Customer Experience Events – April 2018

Taylor Reach Group

Smart Customer Service 2018 April 9 – 11, Washington, DC. Join us in Washington, D.C. CRM Evolution 2018 – Conference and Expo April 9 – 11, Washington, DC. Applying Artificial Intelligence and Deep Learning for Enterprises April 23 -24, Singapore.

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Presidential Executive Fellow Rosetta Lue Joins Taylor Reach Group to lead Public Sector Practice

Taylor Reach Group

Prior to relocating to Washington, DC, Rosetta was appointed Chief Customer Service Officer for 5th largest city in the U.S., In addition to her contact center modernization efforts, Rosetta was selected by the VA Secretary to lead the project implementation team which successfully launched the U.S.

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Call Center, Contact Center and Customer Experience Events – May 2018

Taylor Reach Group

4th Annual M2M and IoT Strategies Summit has been designed to bring you a unique opportunity to gain fresh insights into areas such as IoT, M2M, Artificial Intelligence, Machine Learning and Digital Transformation. CX DC 2018 – May 31 – Washington, DC. M2M and IoT Strategies Summit – May 15 – 17 Berlin.

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

He’s been a featured speaker at NAPTE, The Next Big Idea, and a news source in: The New York Times, The Washington Post, The Wall Street Journal, ABC, CBS, CNET, and Investor’s Business Daily. Key components in increasing the efficiency of contact centers include…”. Live Call Monitoring, Coaching, and Inter-agent chat. Next would be AI.

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Incoming: Hot, fresh integrations

Zendesk

Bloomreach Engagement (Support) is a single platform that combines the power of a customer data platform, email, messaging, ads, artificial intelligence, marketing automation, and web personalization so you can create marketing campaigns across channels that drive revenue. Bloomreach Engagement.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

She is a Thought Leader, Keynote Speaker, and Published Author and is currently heading the Customer Intelligence Solutions at SAS where she is guiding organizations on the application of advanced analytics and artificial intelligence to harness customer insights and deliver relevant one-to-one experiences. LinkedIn : [link] /.