authors matt-plays 
SurveySensum
JULY 14, 2020
He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. Annette Franz – Customer Experience Consultant, Keynote Speaker, Author .
Lumoa
FEBRUARY 6, 2018
Some time ago we released the first part of the interview answers, and this week guests are Lynn Hunsaker, Peter Lavers, Jane Treadwell-Hoye, Melinda Gonzalez, Matt Dixon, Vicki Amon-Higa and Raul Guillermo Amigo. We asked 15 experts with world reputation in Customer experience the same question and the results might surprise you.
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Callminer
APRIL 23, 2019
Holistic policies and full compliance should be the aim of every organization under the authority of these guidelines. You also need to understand what technologies are in play and what components see the data. Call recordings and transcriptions are only a part of the requirements listed on the PCI DSS.
Doing CX Right
SEPTEMBER 5, 2020
The trouble is, customers aren’t playing ball with surveys anymore,” explains Sophie Leaver, marketing operations for Customer Thermometer. It has been much more personal from customers, valuing the drivers and the key role they have played in keeping them moving. To know how satisfied your customers are, you need them to tell you.
Callminer
MARCH 6, 2020
Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Mark Webster is Co-founder of Authority Hacker , an industry leading online marketing education company.
Comm100
SEPTEMBER 22, 2016
The Ten Principles Behind Great Customer Experiences by Matt Watkinson. Designer and consultant, Matt Watkinson, will teach you how to make changes and improvements to your customers’ experience through his casual and engaging writing style. Join author Joseph A. Author John R.
Callminer
MARCH 6, 2020
Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Mark Webster is Co-founder of Authority Hacker , an industry leading online marketing education company.
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