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15 CX Experts Talk about the Future and Challenges of Customer Experience in 2018 [part 2]

Lumoa

Now, luckily for everyone and especially the customers, more and more brands put more and more effort into developing its customer experience. The top challenges I see are that everyone wants Customer Experience to be the latest and greatest. Marketing, Customer service. So, what should we expect in the nearest future?

CX 129
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Customer Experience Challenges According to 15 CX Experts

Lumoa

Now, luckily for everyone and especially for the customers, more and more brands put more and more effort into developing its customer experience. The top challenges I see are that everyone wants Customer Experience to be the latest and greatest. Marketing, Customer service. Read the full answers of the experts below.

CX 64