Code for America’s Amanda Renteria on defining the citizen experience
Intercom, Inc.
JANUARY 28, 2021
Government services shouldn’t be renowned for their endless queues, confusing forms, and excessive bureaucracy. They should be simple, accessible, and easy to use for everyone. Amanda Renteria is a firm believer in this idea. In fact, it’s what’s been driving her in all her years as a public servant. Mistakes come with the territory.
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