Zendesk

MARCH 2, 2023

Top 5 trends in the retail industry Meeting shoppers where they are Phygital retail Retail experience in the metaverse Return process incentives Hyper-personalization Why are retail trends important? This customer-centric approach provides exceptional customer support, whether in-store or by messaging, phone, or email.

Retail 52

Retail Net Promoter Score Customer Loyalty Business Administration 52

CommBox

JANUARY 4, 2022

Customer experience is one of the most important factors in business success. According to Deloitte, a whopping 88% of businesses are now prioritizing customer experience in their contact centers. And on top of that, over two-thirds compete with customer experience as their primary basis. What does all of this mean?

Customer Experience 105

Customer Experience Social Media Entertainment Sales 105

Lumoa

APRIL 7, 2022

The NPS system was created by Fred Reichheld and his team at Bain & Company and Satmetrix Systems in 2003 to help companies improve their marketing strategies to better serve customers’ needs with real, verifiable data that they could analyze and act on. So, without further ado… Why is NPS important?

NPS 83

NPS Net Promoter Score CEM Customer Satisfaction 83

Zendesk

FEBRUARY 7, 2022

Customer support is having a moment. In a highly competitive, digital-first world , providing your customers with responsive, relevant support is more important than ever. Customer support definition. What’s the difference between customer support and customer service? Customer support strategies.

Net Promoter Score 52

Net Promoter Score Social Media Start-ups Customer Expectations 52

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Organic Mobile Experiences Blur Channel Lines.

Customer Service 40

Customer Service Hospitality Hospitality Omnichannel 40

Zendesk

AUGUST 1, 2022

This is why customer referral programs are so effective. Businesses know word-of-mouth marketing works, so many ask their best customers to serve as brand advocates and refer people in exchange for incentives (like a discount or gift). What is a customer referral program? Benefits of customer referral programs.

Social Media 98

Social Media Start-ups CRM Sales 98

Comm100

JUNE 4, 2020

There is an abundance of stats on the internet revealing the popularity of live chat for customer service. It’s accessibility and speed meet today’s customer expectations and digital-first preferences. Audio and video chat give agents the ability to speak directly with the customer, seamlessly switching from typing to talking.

Customer Satisfaction 59

Customer Satisfaction Sales Customer Expectations Customer Service 59