Comm100

DECEMBER 12, 2023

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. This blog is written for you, the experienced customer service professionals, who are the driving force behind these changes that will improve CX and internal efficiencies.

Innovation 81

Innovation Customer Service Omnichannel Social Media 81

SurveySensum

NOVEMBER 10, 2023

It’s a time-consuming process, and often you miss important messages or suggestions from your customers. For example, a customer faced some issues with the checkout process, and as there was no way to report it, this customer abandoned their cart, and with that, you lost a valuable customer. What are the best tools out there?

Sentiment Analysis 52

Sentiment Analysis Actionable Insights Social Media Start-ups 52

ECXO

MARCH 24, 2024

AI-powered hyper-personalization is transforming the customer experience and creating endless possibilities for businesses to provide customized solutions to their customers. In a way, personalization can create a virtuous cycle of positive customer experience and business growth. This practice plays on the principle of reciprocity.

AI 52

AI Customer Experience Social Media Machine Learning 52

SurveySensum

FEBRUARY 6, 2024

Launch cancellation surveys – a smart way to find out why customers say goodbye, but in a friendly and helpful way. ” Let’s talk about that and more in this blog – from using them to reduce customer churn to asking the perfect survey questions. After putting so much effort into getting them onboard, they leave.

Customer Feedback 52

Customer Feedback Net Promoter Score Start-ups Text Analytics 52

SurveySensum

APRIL 21, 2023

This blog discusses the 15 best Formstack alternatives, examining their features, pros, cons, and pricing to help you choose the right tool for your business. 5) Yes Yes End-to-end customer support (line chat, emails, blogs, etc.). This way, you can visualize all key metrics at a glance. As a result, users seek alternatives.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

JULY 14, 2020

All the Thought Leaders present in this list have significantly impacted the Customer Experience Domain in their own way. With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Comm100

DECEMBER 14, 2022

Customer experience (CX) is the convergence of three elements – human, process, and increasingly, technology. And automation is the way to go for businesses that want to design, create and constantly reinvent superior buyer journeys. 7 ways to implement customer experience automation in your business model.

Customer Experience 52

Customer Experience Net Promoter Score Non-Profits Artificial Intelligence 52