SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. Read customer reviews online, right? How Did We Evaluate InMoment Alternatives?

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

OCTOBER 10, 2023

It offers built-in dashboards and reports to gain a better understanding of survey results. This includes managing contact lists, tracking customer attributes, difficulty setting up web surveys, tracking customer attributes, lack of advanced reporting, etc. It also offers tagging and segmenting of feedback for actionable insights.

Actionable Insights 52

Actionable Insights Start-ups NPS Customer Feedback 52

Comm100

JULY 20, 2021

That is why both chatbots and live chats have been on a steep incline of adoption by online businesses since they both offer unique benefits that email and phone support don’t. As a result, they stick with the channels that have worked for them in the past, without putting much thought into whether that channel is also right for their future.

Customer Service 58

Customer Service E-commerce Start-ups Sales 58

Totango

OCTOBER 13, 2020

Client testimonies are seen as authentic representations of the advantages and disadvantages of a product. Use surveys like NPS to help gather customer sentiment. Happy customers can multiply your revenue base since each satisfied client might recommend your services to dozens of their peers.

NPS 62

NPS B2B VOC Social Media 62

Hodusoft

JANUARY 4, 2023

Low customer satisfaction levels can hurt your brand’s image in addition to losing customers and cash, especially if certain customer complaints become viral online. In this blog, we will be looking at one particular CX metric, the CSAT (customer satisfaction). Advantages of CSATs for a contact center. Source:- Wikipedia.

Contact Center 52

Contact Center Customer Satisfaction Net Promoter Score NPS 52

SurveySensum

JANUARY 23, 2024

Did you know that the average attention span of an online user is now shorter than that of a goldfish, lasting just about 8 seconds? So, now you know why you didn’t receive enough responses on your LONG surveys. Long Surveys: Pros and Cons The Sweet Spot: Finding the Ideal Survey Length How Long Should A Survey Be?

Customer Feedback 52

Customer Feedback Start-ups Touchpoint Gaming 52

SurveySensum

MAY 25, 2023

Why should you NOT use tNPS surveys? When to use tNPS surveys? 20 tNPS survey questions with examples How to calculate tNPS? As a dynamic sibling of the renowned Net Promoter Score (NPS), tNPS goes beyond traditional surveys and measures customer satisfaction and loyalty at every touchpoint along the customer journey.

Net Promoter Score 52

Net Promoter Score NPS Touchpoint Customer Satisfaction 52