Remove blog asynchronous-communication-remote-teams
article thumbnail

What is digital transformation? Definition, examples & importance

Zendesk

Moving to a remote-first workspace. Now, customer experience encompasses dispersed knowledge workers, especially in our highly remote world,” said Hartwell. High performing CX teams didn’t all of a sudden decide quality systems and tools were necessary because of COVID-19. Communicate “the why” upfront.

AI 98
article thumbnail

Podcast panel: Understanding the Conversational Support Funnel

Intercom, Inc.

In today’s very special bonus episode, we’re joined by leaders from our Product and Support teams to hear about the new Conversational Support Funnel – why we built it, how we use it, and our vision for the future. Jane: I’m the senior product director for five teams in our London office. We’re joined by.

Start-ups 118