Logicalware

FEBRUARY 20, 2024

In our recent blog post, “ Mastering Conversation Orchestration for Enhanced Customer Experience, ” we explored the fundamentals of orchestrating conversations to create seamless customer experiences. If you’re interested in learning more, we go more into detail in our free CCaaS buyer’s journey here.

Omnichannel 52

Omnichannel Social Media Touchpoint Start-ups 52

Comm100

NOVEMBER 15, 2022

They demand speed, convenience, personalization and so much more – all of which the traditional channels, and particularly telephone, can no longer provide alone. Providing customers with support only on phone and/or email damages the customer experience (CX) from the outset and creates a barrier to engagement.

Omnichannel 52

Omnichannel Contact Center CRM Social Media 52

Hodusoft

JANUARY 16, 2023

In this blog, we will get into the details related to LCR and how businesses can benefit from it. The topics that we cover in this blog include: What is Least Cost Routing. Based on the assessment, the ABC company will choose a provider that can help to deliver calls successfully at the least possible cost. . LCR as a Service.

ML 52

ML Machine Learning Contact Center Engineering 52

UJET

MARCH 24, 2020

The second is to provide the tools and guidance to complete the necessary tasks. Windows 10 or OS X operating systems are standard for most agents and provide all necessary options by default. The Security and Compliance team should provide clear guidelines for remote workers to follow and make sure these are easily accessible.

Compliance 86

Compliance Contact Center 86

UJET

MARCH 17, 2020

But even with a dispersed team, managers and supervisors can ensure that agents are providing the expected high-quality support to maintain positive customer experiences. The most important thing is providing agents with a support platform that they don’t need to manage themselves. Daily Check-Ins.

Contact Center 121

Contact Center Customer Satisfaction Customer Feedback Customer Experience 121

UJET

JULY 2, 2020

The post UJET Adds Baker Johnson as VP of Marketing and Dave Bullock as VP of Engineering to its Executive Leadership Team appeared first on UJET Blog. Reinforcing Our Vision.

Engineering 14

Engineering Contact Center Customer Satisfaction CX 14

Hodusoft

NOVEMBER 29, 2022

This blog post lists the top 10 contact center solutions that gained a lot of popularity in 2022 and are poised to keep up the momentum in 2023 and beyond. This blog post lists the top 10 contact center solutions that gained a lot of popularity in 2022 and are poised to keep up the momentum in 2023 and beyond.

Contact Center 40

Contact Center Social Media Omnichannel CRM 40

UJET

APRIL 16, 2020

With more and more support agents either currently working from home or transitioning into a remote environment, a customer support organization leveraging cloud contact center software can provide laptops to remote agents or have agents access the platform through an installed application or internet browser on their own computer.

Contact Center 90

Contact Center Compliance Customer Experience 90

Hodusoft

NOVEMBER 2, 2023

How Multi-Tenant PBX Systems Are Useful for UCaaS Service Providers The advent of multi-tenant PBX systems has revolutionized Unified Communications as a Service (UCaaS) space. At HoduSoft, we have years of experience and proven track record of providing multi-tenant PBX systems to UCaaS service providers. What is UCaaS?

Compliance 52

Compliance CRM Legal Customer Relationship Management 52