SurveySensum

OCTOBER 18, 2023

And responding to their feedback is not merely a courtesy – it is an important strategy for businesses that aim to become customer-centric. Or how to respond in such a way that your customers feel that they did the right thing by interacting with you? Why Respond to Customer Feedback? So, let’s jump right into it!

Customer Feedback 52

Customer Feedback Social Media Customer Satisfaction Customer Expectations 52

SurveySensum

JANUARY 26, 2024

Understanding how customers become aware of your brand, products, and services is crucial for laying a solid groundwork for their journey. Ensuring a Positive Industry Reputation : Word of mouth travels fast, especially in the digital landscape. So let’s deep dive into different stages of the customer journey.

Social Media 52

Social Media Touchpoint Start-ups Customer Feedback 52

Qualtrics

JULY 18, 2019

And, as we shared in this recent blog post, there are more ways than ever before to do it. If your company is growing fast, and you understand how taking action can lead to increased sales or business process improvements that impact the bottom line, it can be tempting to simply take feedback and run with it. You have to take action.

Close the Loop 49

Close the Loop Government Customer Feedback Construction 49

Comm100

SEPTEMBER 1, 2016

Bad Reviews Can Happen. If you’re a social business (as you should be, in this day and age) you have to know how to handle customer reviews on social media. Easy enough when things are going well—it doesn’t take much effort to thank customers for good reviews or give them a digital thumbs up for their positivity.

Social Media 44

Social Media Retail Customer Service Customer Relationship 44

Comm100

OCTOBER 17, 2017

New customers and fans of the show posted comments and reviews of Amy’s Baking Company to social media channels like Facebook, Yelp, Twitter, and Reddit. Large corporations and small companies alike have had to either learn how to properly engage with customers over social media, or lose business as a result.

Social Media 50

Social Media Customer Service Start-ups Customer Survey 50