Mastering the Public Apology: The Most Epic Apology Letters of Our Time, and What Your Business Can Learn from Them
Comm100
NOVEMBER 27, 2017
Whether it’s due to not wanting to admit fault, fear of losing fans or investors, or simply not knowing how, corporations and public figures often fall short of what people want and expect out of a public apology. rawpixel.com. From Papa John’s NFL apology to Louis C.K.’s But why is that? The Psychology of the Apology.
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