Steven Van Belleghem

SEPTEMBER 26, 2019

As the co-founder of LinkedIn and a legendary VC, the American internet entrepreneur and author Reid Hoffman has a truly impressive CV. A bit like an audio blog, actually. But all their stories are just as inspiring. Masters of Scale with Reid Hoffman. If anyone knows how to scale, it’s Reid. Listen here. That’s it.

Innovation 52

Innovation Customer Experience Entertainment Machine Learning 52

Beyond Philosophy

MAY 23, 2019

Dooley says a great example of this comes from GE under the leadership of legendary CEO Jack Welch. Dooley says what the glove story shows is a significant point about friction: you don’t always see it. Sometimes it’s productivity, like the fellow in the glove story. Sometimes it’s revenue. .

CX 79

CX Transportation Retail Manufacturing 79

CX Journey

NOVEMBER 12, 2015

Legoland, home to the legendary construction toy, never struck me as a conference venue. It was really good to hear him extol the importance of storytelling in communicating your customer experiences (good, bad, and downright ugly), a previous recommendation on this blog. But it works well.

Construction 63

Construction CX Start-ups Technology 63