SurveySensum

OCTOBER 19, 2023

So, to address this crisis, you decided to conduct a product survey, with the help of an efficient product feedback platform, to understand your customers’ experiences and reasons for declining sales and dissatisfaction with your smartphone. This shows how product surveys can be a lifeline for businesses. What is a Product Survey?

Customer Satisfaction 52

Customer Satisfaction Structured Data Social Media Start-ups 52

Intercom, Inc.

JANUARY 14, 2021

A segmentation matrix can help product teams be laser-focused on both the long-term vision and the day-to-day plan. Going to market with a segmentation matrix. So you can sit down as an individual product manager and try to fill out this matrix. Too often, companies make the mistake of going after too many things at once.

Engineering 225

Engineering Start-ups E-commerce Sales 225

Totango

AUGUST 25, 2022

Then, we’ll dive into how customer engagement is measured and which key performance indicators (KPIs) are important, a topic further discussed in this excellent post by Matrix Partners serial entrepreneur and venture capitalist David Skok. Invite customers who are nearing subscription renewal to participate in customer satisfaction surveys.

Net Promoter Score 97

Net Promoter Score Customer Acquisition NPS Customer Journey Map 97

ClientSuccess

JANUARY 5, 2018

Yesterday, David Skok , General Partner of Matrix Partners , published a great customer success article called Top Two Reasons for Churn. This can be simple feedback, such as through an online survey or questionnaire, or a detailed sit-down interview. Blogs: 5 Best Practices to Build a Customer Success Journey Map.

Customer Feedback 40

Customer Feedback Sales Customer Satisfaction Technology 40

Intercom, Inc.

MAY 3, 2018

Survey responses and numerical data are great, but they don’t replace the context of a 1:1 customer conversation. We recently did an A/B test of a new form redesign and blogged about it because analytics, engineering, product and design were all part of this. We’re also doing NPS surveys. Rohini: Definitely.

Invoicing 195

Invoicing Engineering Start-ups Customer Feedback 195

Qualtrics

MARCH 4, 2019

” it’s because, at some point, everyone was conducting surveys and sending paper-based surveys out to customers to check boxes, and then they weren’t using the data, leading to waste. We have this conversation a lot when we do our annual tenant satisfaction survey. And so that sounds bureaucratic.

Government 40

Government Customer Experience Real Estate Agriculture 40

Totango

AUGUST 11, 2022

Blog content consumption. Customer satisfaction and feedback surveys. Blog actively to promote engagement. Digital surveys can be delivered on your site, in-app, or via email to collect feedback. These surveys can be triggered following specific events, such as purchases or support requests. Social media posts.

Net Promoter Score 106

Net Promoter Score Social Media Customer Journey Map Customer Relationship 106