Totango

SEPTEMBER 17, 2021

The freemium SaaS model , where you offer limited free use of your product to promote a premium version, has become common in the tech industry. What these various forms of the freemium SaaS model all have in common is that they take product-led growth approach to marketing and sales. Why is it so common?

Customer Journey Map 74

Customer Journey Map Sales Customer Loyalty Social Media 74

Lumoa

FEBRUARY 6, 2018

How to overcome those challenges? Lynn Hunsaker, CEO and Head Customer Experience Consultant at ClearAction @ clearaction | blog “Customers’ discernment of providers’ motives will continue to sharpen in the future. Companies do marketing, sales and CRM – the customer does the experience! Read the full answers here below.

CX 129

CX Customer Experience Education Machine Learning 129

Beyond Philosophy

MARCH 9, 2016

Look for what you have in common. So if you see something you have in common, you should mention it. I am no stranger to sales. I understand how to match people’s needs with products and find solutions that overcome any objections a customer might have for them. But remember they want to get to know you, too.

Start-ups 113

Start-ups Sales CX Customer Experience 113

Lumoa

OCTOBER 31, 2018

How to overcome those challenges? Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution. How to overcome those challenges? How to overcome those challenges? ChipRBell | blog “We will continue to struggle with the proper balance between technology and people.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

ClientSuccess

JULY 5, 2017

5 Common Success Post-Sales Pitfalls. In order to make sure your CSMs are prepared, take a look at these common post-sales pitfalls, strategies for success, and best practices at every point of the post-sales customer lifecycle to ensure critical issues don’t slip through the cracks. The Sales Handoff Strategy.

Sales 40

Sales Customer Satisfaction Customer Relationship NPS 40

Callminer

MARCH 6, 2020

While technology such as automated scorecards , speech analytics , and other tools enable managers to monitor agent performance objectively, customer service managers must be highly organized and have the ability to provide constructive feedback to motivate their teams to achieve continuous improvement. One of the most common questions is…”.

Customer Service 207

Customer Service Start-ups Education Gaming 207

Callminer

MARCH 6, 2020

While technology such as automated scorecards , speech analytics , and other tools enable managers to monitor agent performance objectively, customer service managers must be highly organized and have the ability to provide constructive feedback to motivate their teams to achieve continuous improvement. One of the most common questions is…”.

Customer Service 182

Customer Service Start-ups Education Gaming 182