Intercom

MARCH 22, 2023

It’s also a major contributor to a customer support team’s morale. In the US alone, more than 20% of people don’t speak English at home – using a tool at work that doesn’t support the language they’re most comfortable with complicates their jobs unnecessarily.

Customer Service 59

Customer Service AI Customer Experience 59

SurveySensum

NOVEMBER 8, 2023

CX automation involves leveraging technologies such as AI (artificial intelligence) and RPA (robotic process automation) to automate customer support and marketing campaigns, collect and analyze customer feedback, and personalize customer experience. In this blog, we are going to explore the hot topic of CX automation from A to Z.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

SurveySensum

APRIL 21, 2023

This includes weak customer support, limited integrations, and a steep learning curve. This blog discusses the 15 best Formstack alternatives, examining their features, pros, cons, and pricing to help you choose the right tool for your business. But like every other tool, Formstack has its drawbacks. Source Source 4.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

ProProfs

MAY 9, 2023

In this blog post, we will explore the concept of quiz funnels in more detail, including their benefits and examples. A quiz funnel is a marketing strategy that uses an interactive quiz to attract potential customers and capture their details and information. Following the quiz, users could purchase their recommended fragrance.

Social Media 52

Social Media Sales Start-ups E-commerce 52

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. LinkedIn : [link]. Website : [link]. LinkedIn : [link] /. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132