Totango

MARCH 25, 2021

In order to support their 311% growth last year, they had to act fast to scale operations – building a CS team from scratch, defining a customer journey, implementing a Customer Success platform, and automating the processes, communications, and customer experiences needed to scale – in a matter of weeks.

Real Estate 62

Real Estate Hospitality Hospitality NPS 62

Execs In The Know

FEBRUARY 12, 2023

From personalization’s inception in the 1980s to becoming a marketing word of the year in 2019, the buzzword has become indelibly etched in every marketer’s lexicon. Regardless of what channel a customer uses, AI-infused personalized APIs are highly likely to deliver seamless support.

Omnichannel 52

Omnichannel B2C CX AI 52

Hodusoft

JANUARY 17, 2024

Revolutionizing Customer Engagement: The Power of UCaaS Contact Center Software The term ‘UCaaS’ has been in the modern telephony lexicon for quite some time now. In this blog post, we will understand UCaaS contact center software , its features, and its benefits in detail. It’s the acronym for Unified Communications as a Service.

Contact Center 52

Contact Center Social Media Omnichannel Compliance 52

Intercom, Inc.

AUGUST 11, 2020

Intercom has responded by hiring a diversity and inclusion consultant, updating our recruitment strategy and hiring practices to reduce bias, scheduling allyship training for all employees, and amplifying Black voices in our podcast and blog. We take so much pride in the work Intercom is doing to take a stand against racial injustice.

Engineering 289

Engineering Start-ups Education 289

Intercom, Inc.

MAY 22, 2019

To understand the voice of the customer , companies need to measure three critical points in the user experience: onboarding effort, support satisfaction and an overall net promotion score that measures relationship health. As a customer, I don’t care if I’m interacting with support or sales or customer success or marketing.

Voice of the Customer 199

Voice of the Customer Net Promoter Score Machine Learning ML 199

Hodusoft

APRIL 24, 2024

A Comprehensive Guide on ISDN Even if you aren’t that well-versed with telecommunication lexicon, you still might have come across a term—ISDN, which is the abbreviation for Integrated Services Digital Network. Simultaneous Voice and Data ISDN supports the simultaneous transmission of voice and data over the same line.

Start-ups 52

Start-ups Technology Technology Gaming 52