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B2B: When & Where AI for Customer Experience Fits

InteractionMetrics

The first step in analyzing any large unstructured dataset is called “tagging.” ” Whether you’re using AI or a team of researchers to analyze your data, the tagging process is the same – and it requires human input. Tagging is tagging. Does every comment need to be tagged?

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How to deploy empathy to get the most out of customer interviews, according to Geocodio’s Michele Hansen

Intercom, Inc.

They work with consulting firms, hire their own analysts, buy data management software. Now, there are these three blog posts,” and it was just kind of a jumbled mess. When I do interviews these days, I just take notes in Intercom and tag my team members so we can all review it and talk about it a little bit.

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