blog tag contact-center-benchmarks 
Execs In The Know
MAY 2, 2022
As consumer habits shift, you need to consistently be re-evaluating your measurement tools and benchmarks. In fact, 99% of contact centers don’t think their data intelligence strategy currently meets business needs. Gartner research puts the price tag at $14,113 per agent. Guest blog post written by ibex.
Comm100
NOVEMBER 8, 2017
This blog post will take you through a series of good customer service skills that you should look for when hiring live chat agents, and will give you some tips on how to spot these skills in your candidates. You want to hire a live chat agent who does some or all of the following: Maintains eye contact. Doesn’t interrupt. Team Player.
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Comm100
FEBRUARY 20, 2018
This blog post is dedicated to helping you calculate the return on investment (ROI) that Chatbots will bring your company, and how much money Chatbots can save you. As a result, they reduce the number of incoming calls to contact centers, improving efficiency and reducing operational costs. Why Chatbots? Lower Labor Expenses.
Comm100
OCTOBER 11, 2017
This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself. This leads to clogged queues, frustrated customers, and customer service agents overwhelmed by unnecessary repeat contact. from Facebook to Twitter). Cost-Effective Help.
Comm100
FEBRUARY 6, 2018
This blog post will cover several of the top, most sought-out customer engagement tools on the market. Salesforce features a robust reporting system, advanced customization options, and a powerful database that keeps track of contacts across channels. Knowledge base software and call center software also come at additional fees.
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