blog tag reduce-hold-time 
SurveySensum
OCTOBER 12, 2023
Some of the drawbacks include limitations to running two different surveys at the same time, the dashboard being too complex, issues with building reports, no options to automate reports, text analytics being difficult to understand, and many more. The same holds true when narrowing down the top 7 InMoment alternatives.
Logicalware
NOVEMBER 5, 2021
These enquiries can flow in at all hours and often must be resolved within strict timeframes, making it important to know their status at all times. So in this blog, we’ll explain how they work and how they can improve your workflows. What is a ticketing system? A typical ticket can include: A unique ticket number Priority score (e.g.
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SurveySensum
DECEMBER 14, 2023
With this blog, we will unravel the limitations of NPS and why businesses need to stop putting so much importance on it. Would love to revive on else notes I know NPS allows but yeah can hear notes and until next time as always, Hurray!” However, NPS still holds importance when it comes to measuring customer satisfaction and loyalty.
Comm100
FEBRUARY 20, 2018
It’s hard to remember a time when Chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. This blog post is dedicated to helping you calculate the return on investment (ROI) that Chatbots will bring your company, and how much money Chatbots can save you. Source: Alex Knight. Why Chatbots?
Comm100
OCTOBER 17, 2017
On their Facebook page, the restaurant dared those who were criticizing them online to come say it to their face – at the same time, they claimed that the police were going to arrest everyone who had posted a negative comment. trillion times , with that number rising every day. On Their Terms. Now] I’m getting instantaneous feedback.
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