Hodusoft

JANUARY 3, 2024

Everything You Need to Know About Contact Center as a Service (CCaaS) The introduction of Contact Center as a Service (CCaaS) heralded the beginning of a new era. An era where small and medium-sized businesses could provide similar customer service as their larger counterparts.

Contact Center 59

Contact Center Omnichannel Start-ups CRM 59

Hodusoft

AUGUST 30, 2022

UCcaS, CCaaS, CPaaS - Everything you need to know. UCaaS, CCaaS, and CPaas are some of the few technologies that have gained a lot of recognition in these years. In this blog, we will get a detailed insight into all these three cloud-based technologies. What is cloud computing? What is UCaaS? What is CCaaS?

Contact Center 52

Contact Center Social Media ML Technology 52

Comm100

NOVEMBER 15, 2022

The importance of customer service cannot be understated. A positive customer service experience makes 94% of consumers more likely to purchase. With a higher value placed on customer service comes higher expectations too. What does a digital communication strategy offer that telephone cannot?

Omnichannel 52

Omnichannel Contact Center CRM Social Media 52

Hodusoft

JANUARY 16, 2023

In this blog, we will get into the details related to LCR and how businesses can benefit from it. The topics that we cover in this blog include: What is Least Cost Routing. The topics that we cover in this blog include: What is Least Cost Routing. LCR as a Service. Reasons to choose LCR as a Service.

ML 52

ML Machine Learning Contact Center Engineering 52

UJET

MARCH 17, 2020

Through cloud-native customer support technologies like Contact-Center-as-a-Service platforms, otherwise known as CCaaS, agents only need a stable internet connection and a web browser tab to access necessary support tools. A strong customer support team is integral to the success of any business. Daily Check-Ins.

Contact Center 121

Contact Center Customer Satisfaction Customer Feedback Customer Experience 121

Shep Hyken

NOVEMBER 28, 2022

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. But do the potential benefits of the CEO as customer service rep outweigh the potential drawbacks? Here are my top five picks from last week.

Customer Service 11

Customer Service Contact Center Manufacturing Social Media 11

Hodusoft

NOVEMBER 2, 2023

How Multi-Tenant PBX Systems Are Useful for UCaaS Service Providers The advent of multi-tenant PBX systems has revolutionized Unified Communications as a Service (UCaaS) space. At HoduSoft, we have years of experience and proven track record of providing multi-tenant PBX systems to UCaaS service providers. What is UCaaS?

Compliance 52

Compliance CRM Legal Customer Relationship Management 52