Lumoa

APRIL 28, 2024

78% of customers have backed out of a purchase due to a poor customer experience (CX). The pressure is rising for businesses to step up their CX game. If you’re reading this blog post, you are probably one of them. More than 80% of business leaders see customer experience as a growing priority in 2024.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

Zendesk

AUGUST 4, 2021

Still, a new generation of enterprises was offering something that had already been revolutionizing tech: Software on demand, centrally hosted in the cloud and subscription-based. It’s also where novel ideas go to market – often executed as software. Scaling your startup with customer service. “In

Customer Service 98

Customer Service Social Media CX AI 98

Fonolo

JANUARY 14, 2020

Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Hodusoft

NOVEMBER 29, 2022

Top 10 Contact Center Software for 2022-2023. Before the advent of contact center software, customer service representatives would handle all customer requests and complaints through telephone calls. Out of them, only a few are worthy and enable businesses to excel in their customer service and support endeavors.

Contact Center 40

Contact Center Social Media Omnichannel CRM 40

Zendesk

DECEMBER 1, 2020

IT modernization, like cloud computing. Digitization refers to more modest initiatives, according to Gartner , such as putting services online or plugging a new technology into a legacy business model. Digital transformation and customer experience are part and parcel,” said Bruce Hartwell, VP, Customer Experience Systems, Zendesk.

AI 98

AI Technology Technology Artificial Intelligence 98

Customer Service Life

APRIL 28, 2019

This article was originally published on the FCR blog on March 29, 2019. It’s that time of the quarter where we take a few moments to share some of the tools and technologies that we’ve seen in recent months that you might want to evaluate for your customer service and customer experience. Let’s dig in.

Technology 63

Technology Technology Social Media Artificial Intelligence 63

SurveySensum

OCTOBER 12, 2023

So, with this blog, we will talk about the top 7 InMoment alternatives and competitors that you can explore for effective feedback management. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.) And, it’s not just the product, a CX consultant comes along with it to make your CX a success.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52