Lumoa

FEBRUARY 6, 2018

Marketing, Customer service. Market research, Customer understanding, Service & process design, Brand positioning, and Revenue generation will be functional to this new area of the company. Create an internal CX certification program to ensure the common understanding of what is and how to manage the customer experience.

CX 129

CX Customer Experience Education Machine Learning 129

CX Accelerator

FEBRUARY 2, 2020

While there are more and more schools offering degrees in customer experience or customer experience management, what if their school of choice does not? Sure, there are a variety of seemingly logical choices like business administration, marketing, computer science, psychology, and a variety of others but are these the best choice?

Customer Experience 320

Customer Experience Business Administration Customer Journey Map CX 320

CX Accelerator

FEBRUARY 2, 2020

While there are more and more schools offering degrees in customer experience or customer experience management, what if their school of choice does not? Sure, there are a variety of seemingly logical choices like business administration, marketing, computer science, psychology, and a variety of others but are these the best choice?

Customer Experience 182

Customer Experience Business Administration Customer Journey Map CX 182

Lumoa

OCTOBER 31, 2018

To overcome these challenges, we need to stand on the shoulders of those giants before us, and continue to play with each other, it truly is a team sport! Marketing, Customer service. Create an internal CX certification program to ensure the common understanding of what is and how to manage the customer experience.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64