Fonolo

APRIL 11, 2019

It’s imperative in a time of high competition and demand that your contact center is in optimal condition. Business consultant Peter Drucker noted, “the purpose of a business is to create a customer,” and the purpose of the call center is to maintain the customer. Use Advanced Analytics.

Contact Center 87

Contact Center Education Business Consulting Technology 87

Lumoa

APRIL 28, 2024

Medallia charges for both “units” and “users”: Units are defined as named individuals in surveys but they do not have log-in privileges such as customer service agents or business consultants. Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SurveySensum

JULY 14, 2020

He specializes in CX Strategy, Customer Journey Mapping, CX Program Management, CX Consulting for Insurance, Manufacturing, Retail, Telecom industries. Claire Boscq-Scott – Global CX Guru, Keynote Speaker, Business Consultant. Jeannie Walters – CX Speaker, Consultant, Workshop Leader, Writer, Educator .

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Callminer

MARCH 6, 2020

Sue Andrews is the HR & Business Consultant at KIS Finance. The role playing done in an interview normally fails in the real-life scenario. Guidelines are needed, of course. Sue Andrews. KISfinance. Having managed workforces across a range of.

Customer Service 207

Customer Service Start-ups Education Gaming 207

Callminer

MARCH 6, 2020

Sue Andrews is the HR & Business Consultant at KIS Finance. The role playing done in an interview normally fails in the real-life scenario. Guidelines are needed, of course. Sue Andrews. KISfinance. Having managed workforces across a range of.

Customer Service 182

Customer Service Start-ups Education Gaming 182