Fonolo

DECEMBER 16, 2021

If social media part is not part of your contact center’s customer service vision , you’re missing out on valuable business opportunities, like: . improving customer satisfaction; and . enhancing your business processes. . Creating a Customer Service Strategy that Drives Business Growth.

Social Media 146

Social Media Customer Service Contact Center Close the Loop 146

Lumoa

JANUARY 24, 2024

Customer satisfaction drives key metrics like your Net Promoter Score (NPS). Satisfied customers are also paying customers, so keeping them happy also helps your bottom line. In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

SurveySensum

FEBRUARY 24, 2022

Top 10 customer feedback tools in 2022. As discussed above, customer feedback plays a critical role in decision-making and gauging customer satisfaction. Go beyond NPS, CSAT, and CES surveys. From creating a survey to taking action on the gathered feedback, SurveySensum’s CX team helps you with all of it.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

AUGUST 3, 2023

There’re many more that can empower you to make data-driven decisions, improve customer satisfaction , and stay ahead in the competitive market. So, without further ado, let’s explore the top 10 B2B SaaS feedback software options that can revolutionize the way you do business! Specialized in conducting NPS surveys.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

FEBRUARY 14, 2024

As someone who’s been in the Customer Experience field for years, I can tell you that the secret sauce to a successful business is understanding your employees. Understanding your employees can lead to better alignment with company goals and increased engagement, boosting productivity and customer satisfaction.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

MAY 2, 2024

Having mastered the art of listening, let’s see how companies translate this symphony of the voice of the customers into real-world improvements through the power of closed-loop feedback. Impact of Closed Loop on Customer Service: 10 Brand Examples 1.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

SurveySensum

JULY 13, 2023

Yet only 49% of the customers said that they had positive customer experiences with companies. Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. ” Why take the survey? But don’t worry!

Retail 52

Retail Customer Experience Touchpoint Social Media 52