Text Analytics in Customer Feedback: The CXO’s Secret Weapon
Lumoa
JANUARY 24, 2024
Customer satisfaction drives key metrics like your Net Promoter Score (NPS). In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. Does that sound like a lot to handle, especially for someone with a CXO’s busy schedule?
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