Intercom

FEBRUARY 15, 2023

Customer satisfaction is one of the most important considerations for any business. After all, a healthy business relies on happy customers – and if your customers aren’t happy, they probably won’t stick around. There are lots of ways to measure customer satisfaction.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score E-commerce NPS 52

VOZIQ

AUGUST 13, 2023

Here’s our pick of the quarter; let’s begin with an insightful book that delved deep into customer research. However, in order to win fan customers and increase these numbers, a complete rethinking of customer relationship management and a departure from the customary key performance indicators is necessary.

Customer Acquisition 52

Customer Acquisition Customer Retention Finance Actionable Insights 52

Hodusoft

MARCH 21, 2024

Starting from customer support and call center operations to marketing, sales, data entry, administration, finance, and IT outsourcing, businesses can rely on this industry for a diverse array of services. Its omnichannel capability allows customers to interact with BPOs seamlessly through their preferred channels.

Omnichannel 52

Omnichannel Contact Center Social Media Data Entry 52

SurveySensum

APRIL 5, 2022

SurveyMonkey is still a generic software that doesn’t do any better to enhance the customer feedback management process. So, if you are looking to improve CX by focusing on it in detail, then you may want to look for an end-to-end customer experience management tool and hence, the need for Surveymonkey alternatives.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52

SurveySensum

MAY 19, 2023

This CX metric has the ability to gauge customer loyalty and predict business growth. Using NPS in banks, it can get to the heart of why customers would or wouldn’t recommend them to others. In banking, it is crucial to gauge customer satisfaction and loyalty. And this is where NPS comes into play.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

Lumoa

FEBRUARY 9, 2023

more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often about how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Intercom, Inc.

MARCH 29, 2022

We’ve been working hard on them, we’ve had customers use them in beta, and now we’re excited for lots more people to try them, hopefully lots of you to try them. Hopefully you can use them to create better relationships with customers and help drive business growth. “In That’s been fantastic.

Start-ups 118

Start-ups Innovation Sales NPS 118