Lumoa

JANUARY 24, 2024

In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. In fact, a report from 2020 found 95% of senior marketing executives agreed that CX roles were essential for business growth.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

SurveySensum

JUNE 19, 2023

Because if you fail to do so, there will be a serious disconnect between your customer’s expectations and the product or service you are providing, leading to lower customer satisfaction and eventually loss of business. So, how can you deliver great customer experiences if you don’t even know their needs and expectations?

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Sentiment Analysis 52

SurveySensum

FEBRUARY 24, 2022

A customer feedback tool is software built to help you create and distribute customer feedback surveys to gather feedback, analyze insights, and act accordingly. . There are many kinds of customer feedback tools offering multiple features. Choose the right one depending on your business goals and needs.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

SurveySensum

AUGUST 3, 2023

Whether your objective is to enhance customer experience , satisfaction, loyalty, or business growth, SurveySensum is a go-to solution. Best Features: Some of the best features that SurveySensum offers are: Advanced survey customization to match unique requirements. Specialized in conducting NPS surveys.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

FEBRUARY 14, 2024

Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. With this businesses can tap into these insights and make informed decisions that benefit the organization.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

SurveySensum

APRIL 5, 2022

It is an AI-enabled feedback management platform that helps you gather customer feedback, analyze it, and take action on it to boost your customer satisfaction and loyalty. You can use this VoC tool to evaluate the ease of use and customer satisfaction at multiple touchpoints. AI Sentiment Analysis. SurveySparrow.

NPS 52

NPS Sentiment Analysis Start-ups Customer Feedback 52