ClearAction

SEPTEMBER 28, 2015

Here are 5 words representing successful customer experience management (CXM) in the future: 1) Context. Why it's key to future success: This viewpoint is powerful in shifting from our current collective mindset of CXM as something that customer-facing staff takes care of. 5) CX Momentum for Company Growth. 2) Outside-In.

CXM 105

CXM Customer Experience VOC Customer Experience Management 105

Sprinklr

AUGUST 24, 2021

Listen in: Dennis Mathew of The Classic Partnership shares with Sprinklr CXO Grad Conn the key steps to being a good social seller in this episode of The Unified-CXM Podcast. The speed of innovation should be a key driver in choosing a technology partner that supports your vision and business needs. Social selling is not a fad.

Social Media 111

Social Media Social Listening CXM Compliance 111

Sprinklr

JUNE 25, 2021

At Sprinklr, we are redefining the unified customer experience , turning conversations on modern channels into valuable business insights. Our world-class team is constantly finding innovative ways to raise the bar even higher to enhance the customer experience with our industry-leading artificial intelligence (AI). He looked like me.

Artificial Intelligence 78

Artificial Intelligence CXM Start-ups Education 78

SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. That’s the transformative potential of harnessing customer feedback, and in the year 2023, it’s not just an option – it’s an imperative.

Manufacturing 52

Manufacturing B2B NPS Compliance 52

ClearAction

MARCH 24, 2017

This holistic approach (as opposed to case management alone) is best for positive word-of-mouth and business growth. This customer experience management (CXM) value chain reflects “laws of nature” — when you short-cut it you short-cut your results.

VOC 48

VOC Close the Loop CXM Voice of the Customer 48

ClearAction

OCTOBER 1, 2018

That’s exciting, yet the future of customer experience management (CXM) is calling out for significant shifts beyond the trends and forces in technology, socio-economics and competitive environments. Here’s why: CXM Status Quo. Clearly, the CXM status quo is likely necessary but certainly insufficient.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

SurveySensum

JULY 14, 2020

She has extensive consulting experience across strategy, innovation, and communication and is a passionate customer champion, who uses customer experience strategy and data-driven insights to solve business problems. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132