Zendesk

JANUARY 18, 2024

As we continue to learn more about the impact of AI , businesses must keep transparency in AI top of mind, especially when it comes to the customer experience (CX). Being transparent about the data that drives AI models and their decisions will be a defining element in building and maintaining trust with customers.

AI 52

AI Artificial Intelligence Legal Machine Learning 52

SugarCRM

DECEMBER 21, 2023

Correctly selected, they have the IT features and capabilities that help you save time and boost sales by offering clear insights on prospects and customers along their life cycles. It meets your business needs as your company grows. It helps you maintain proper performance levels across your tech stack.

CRM 26

CRM Compliance Legal Technology 26

Zendesk

JANUARY 18, 2024

In this comprehensive guide, we’ll break down the importance of customer data privacy, common privacy concerns, best practices, and key privacy standards and regulations, all backed up with facts and figures from the Zendesk Customer Experience Trends Report 2024. More in this guide: Why is customer data privacy important?

CX 52

CX Education Government Compliance 52

SugarCRM

SEPTEMBER 19, 2023

How do you ensure that the CRM you select offers your growing business all the features that help you scale and elevate customer experience ? Outline Your Business Needs Start by outlining your business needs and expectations. If your business operates outside the US, select a GDPR-ready CRM.

CRM 26

CRM Outlook Legal Social Media 26